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5 Easy Steps to Enhancing Your Security Guard Service
What we have found is that most security guard businesses are capable of providing the service that property supervisors want, but also often do not due to a lack of ongoing quality control procedures.
Security guard businesses are unlike any seller a home manager usually hires. If you hire a painter, then you can see whether they do their jobs by taking a look at the walls. But when you hire a security guard company, how often can you determine whether the protector organization is performing their job including running background checks and drug screenings, providing great training for your guards, and efficiently monitoring and supervising your guards. In most cases they likely are, but it’s important to employ a method of verification and quality control to make sure that problems associated with the lack of doing these jobs do not begin to occur.
In this article we’ll discuss five (5) simple steps to enhancing your safety guard service and achieving what you picture as your perfect keyholding.
Display Your Guards Qualifications
In many states, guards are mandated to have a specified level of training before they could begin working as security guards. If your condition is among these states, make sure your security guard organization is compliant.
If you are in a state where there are no state requirements for guard certification, then inquire into the sort of training that is being provided by your security company and ask yourself does it seem adequate.
Additionally, is the security guard firm performing background and drug screenings on all your guards BEFORE they send them to your own property? If they’re, they should be providing you with verifications. If not, why?
Another excellent way to display whether the protector is a good match for your house is to perform a brief”interview” to get a feel for the guard and also to explain your expectations. This initial conversation will tell you a good deal about what to expect from this guard and it gives you an opportunity to ask another guard if you feel it is essential.
Assess Guard Training
Although most security guard businesses have a very comprehensive orientation that introduces each guard to the company itself, in many circumstances the shield’s orientation to his assigned property isn’t quite as complete. We call the orientation for the assigned property”Site Specific Training”. Find out what your site specific training resembles:
• Can it occur at your property?
• Who does the training?
• How long is each officer educated?
• How long does the security firm double lender?
• How thoroughly are your post requests clarified?
Determine the answer to each of these questions and be certain they fit with what you feel is adequate. You should even consider sitting in on your safety guard business’s orientation and also your site specific training to get an understanding of what goes into preparing a guard to work at your property.
Review Your Guard’s Supervision
Guard supervision is among the more important factors of very good security guard service. When security businesses deliver poor supervision, there isn’t enough emphasis placed on preventing errors, problems, and complaints. Lack of supervision also removes the chance for the protector to learn and better understand their responsibilities. When the guards aren’t being supervised, they begin to feel their work isn’t important and they begin to find themselves as less of a region of the security group. When guards do not feel as part of your group it typically leads to unacceptable practices such as unprofessional behaviour, tardiness, and even theft.
Depending on the structure of your contract, on-site supervisors may not be included. If your contract doesn’t require on-site supervision, how does your security guard firm remotely oversee its defenses? Outside the Standard security firm field manager spot checks, the 2 methods of distant supervision that prove most successful are:
In case your guards must make rounds of your property, then a method for monitoring them while on duty is essential. Officer Tour Tracking Systems provide a distant way of monitoring the guards while they’re on your property. These monitoring systems allow the security guard company to monitor the time and log the activity of these guards while they’re making rounds to several areas on your property. Most Officer Tour Tracking Systems can generate reports which enable the safety guard firm to quickly get an understanding of whether the protector is making rounds. The property manager also needs to be provided with an abridged version of these reports.
Along with Officer Tour Tracking systems, we have found that using a method for guards to check in frequently with the safety guard company provides a way of earning certain each guard is secure and alert. Using guards check-in frequently together with the safety guard company, at least each 30 minutes, guards feel their security is important and being awake and alert is an important part of their job.
Inspect Your Favorite
After hours inspections of your guards are always great ways of finding out exactly what is happening with your safety while you aren’t there. During these inspections, be sure to ask your safety guards questions about their responsibilities and duties to make sure they understand their jobs. In reality, we suggest having your safety guards audited regularly, officially (i.e. post review ) and (i.e. secret shopped) with a licensed security consultant as part of your ongoing security program.
Businesses like Asymmetric Strategies provide a free service aimed at doing precisely that. Remember, when choosing a security consultant be confident the consultant isn’t really a security guard company. If so, your audit is sure to turn up problems with your current security guard company.